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Refund Policy

We pride ourselves with quality and service.

If you received your product and it was damaged or you have received a product that is not yours, please take a picture of the defect, send it to support@thepersonalizationco.com, and describe the issue in the email. We will evaluate the defect and reply within one business day.

If the product is deemed defective and it is our error, we will produce the product again and ship it at our expense.

If the product was not deemed defective we will contact you via telephone to try and resolve the issue.

Due to the custom nature of our products, all sales are final and full refunds are only offered at the manager’s discretion.

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